Provide traceable achievements/etas to customers on tickets (build project plan when needed) Work with various technology teams to gather and review minor enhancement estimates

Interpret, explain and document changes in process requirements into itsm process documents Interact with business, operations, functional, technical and various technology teams on a regular basisД¬ontinuous improvement of support & minor enhancement process and procedures in review with service providerДЇrequent tracking, review and reporting on ticket progress and alignment to cpis and kpis The role expects the resource to perform the following functions: This is a position for a resource having extensive experience maintaining multiple oracle technologies like cloud erp saas, e-business suite, business intelligence and similar application specifically in the finance flow areasThe role is expected to be a midlevel service delivery management positionResource is expected to lead the support process and procedures, track progress of various tickets and assist with production support activities across all support activitiesAs a service delivery manager you will be expected to attend meetings with the service provider and also conduct status meeting with end usersYou must be able to communicate effectively with business and internally within various mcdonalds technology departments including multiple service provider teamsYou must be able to work effectively and efficiently with various teams (internal and external). We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliersWe promote an inclusive work environment that creates feel-good moments for everyoneWe are interested in people who enhance our company culture: does this role interest you? we encourage you to apply even if you donвЂ™t meet every single requirement! Utilize the latest technology to connect with your team around the globe We are enjoying the flexibility of a hybrid work model, splitting our time between remote work and connecting with co-workers in our state-of-the-art headquartersLocated in the booming west loop of downtown chicago, it`s set up to be a global hub that cultivates collaboration: McdonaldвЂ™s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers dailyAs the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.ДЇrom drive thru updates to delivery to mobile order and pay, we are innovating quickly and growingJoining mcdonald`s means thinking big and preparing for a career that can have influence around the world.ДЄt mcdonaldвЂ™s, we see every day as a chance to create positive impactWe lead through our values centered on inclusivity, service, integrity, community and familyFrom support of ronald mcdonald house charities to our youth opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planetWe also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

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